FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?
Yes! We ship to select countries. International shipping times vary by location.

How do I track my order?
Once your order ships, you'll receive a tracking number via email.

Returns & Exchanges

What is your return policy?
We accept returns on unopened products within 30 days of purchase. Please contact us to initiate a return.

Can I exchange a product?
Yes, exchanges are accepted for unopened items within 30 days. Reach out to our team to get started.

Products

Are your products cruelty-free?
Yes! All Kalessi Cosmetics products are cruelty-free.

Are your products safe for sensitive skin?
We formulate our products with high-quality ingredients, but we recommend reviewing the ingredient list if you have specific sensitivities.

How do I find my perfect shade?
Use our shade descriptions and swatches on each product page to find your match. Still unsure? Contact us for personalized recommendations.