Refund policy
RETURN & EXCHANGE POLICY
We want you to feel confident shopping with KALESSI Cosmetics. If something isn’t right with your order, we’re here to help.
30-DAY RETURNS
We accept returns of eligible products within 30 days of delivery.
To be eligible for a return, products must be unused, unopened, and in their original packaging. Proof of purchase is required.
For health and hygiene reasons, opened, used, or tested cosmetics, skincare, hair care, and other personal-care products cannot be returned, unless the product arrived damaged, defective, or incorrect.
To request a return, please contact us at help@kalessicosmetics.com before sending anything back. If your return is approved, we will provide return instructions and the appropriate return address.
Please do not send products back without first contacting us. Unauthorized returns may not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong product, contact us as soon as possible at help@kalessicosmetics.com so we can make it right.
Please include your order number and photos of the item and packaging when possible so we can assist you quickly.
EXCHANGES
Because of the hygienic nature of beauty products, we do not offer direct exchanges on opened or used products.
For eligible unused and unopened products, the fastest way to receive a different item or shade is to return the original eligible product and place a new order once your return has been approved.
NON-RETURNABLE ITEMS
We cannot accept returns of:
- Opened, used, or tested beauty and personal-care products
- Products returned without authorization
- Gift cards
- Final-sale items clearly marked Final Sale at the time of purchase
RETURN SHIPPING
Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
If KALESSI Cosmetics made an error with your order or an eligible product arrived damaged or defective, we will provide instructions for resolving the issue at no additional cost to you.
Original shipping charges are non-refundable unless the return is the result of an error by KALESSI Cosmetics.
REFUNDS
Once your approved return has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days after approval for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact help@kalessicosmetics.com.
CANCELLATIONS
We work to process orders quickly. If you need to cancel or change an order, contact help@kalessicosmetics.com as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or shipped.
QUESTIONS?
We’re happy to help. For questions regarding a return, refund, damaged order, or exchange, contact us at:
KALESSI Cosmetics